Shipping policy
Thank you for choosing us. Each piece is carefully tailored and quality-checked to ensure it arrives in perfect condition.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) in Oman.
During new collection launches or promotional periods, processing times may be slightly extended.
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
Domestic Shipping (Within Oman)
-
Standard Delivery: 1–3 business days
-
Express Delivery (Sohar only): Same day or next business day (subject to availability)
Shipping fees are calculated at checkout.
GCC Shipping
-
Delivery Time: 5-10 business days
Shipping costs are calculated at checkout based on destination.
International Shipping
-
Delivery Time: 10+ business days
Shipping rates are calculated at checkout based on your location and package weight.
Please note: Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are determined by the destination country.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
Delivery Delays
While we partner with trusted courier services, delivery times may occasionally be affected by customs clearance or unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure all shipping details are entered accurately at checkout. We are not responsible for orders delivered to incorrectly provided addresses.
Lost or Damaged Packages
If your order arrives damaged or you experience a delivery issue, please contact us at seora-oman@gmail.com within 5 days of delivery confirmation so we may assist you promptly.
For any further assistance, please contact us at seora-oman@gmail.com.